SublimeSMS SLA
The Essence of Our SMS Service
This document highlights our pledge to offer our Services with unparalleled uptime, speed, security, and compliance standards. Our dedication to service reliability and connectivity is unwavering. Our mission is centered on ensuring your messages are delivered and reported, no matter the time or place, and we pride ourselves on fulfilling this mission. Our straightforwardness and openness regarding our service promises and assurances have been key to our success. Promises are easy to make, but real commitment, openness, and execution set us apart. In line with our commitment to openness, we share the historical performance data of our service. This allows you to review our track record of delivering exceptional service to our esteemed clients over the years, underscoring our reputation as a leading messaging service provider in our areas of operation.
Year
2016
2017
2018
2019
2020
2021 to date
Avg. Month Uptime
99.83%
99.98%
99.99%
99.99%
99.99%
99.99%
Avg. SMS Throughput
6,000 SMS/min
9,000 SMS/min
10,000 SMS/min
12,500 SMS/min
100,000 SMS/min
120,000 SMS/min
Avg. Delivery Time
7.9 sec
7.9 sec
5.6 sec
4.2 sec
2.8 sec
2.5 sec
Service Level Commitments
In signing up with Sublime SMS, We fully commit to ensuring that:
Our average monthly platform uptime is > 99.99%,
Our average single SMS delivery time is 2.5 secs,
Our minimum SMS Thruput is above 5,000 SMS per minute. (For higher thruput and dedicated connections, contact us. )
Planned System Upgrades.
To ensure we deliver the highest quality services, it's necessary for us to occasionally take brief downtime periods for essential upgrades and maintenance of our infrastructure, including systems, servers, and platforms. When these maintenance sessions are planned, we commit to notifying you at least 48 hours in advance, and:
We pledge to carry out any necessary maintenance in a way that aims to minimize any negative impact on our service delivery. If we anticipate that any planned maintenance might disrupt our service offerings, we will take all reasonable steps to schedule these activities during times that are likely to cause the least inconvenience to the majority of our clients. Should there be a need for emergency maintenance, we will strive to give you as much notice as possible, providing information on:
(a) the anticipated length of the maintenance period
(b) the expected impact, if any, on our service delivery